1. Reservation:

All services should be booked through our Hanoi Head Office. The contact address and telephone / facsimile are as bellow:

VIETNAM ADVENTURES TRAVEL CO., LTD
Head Office: 16, 118/219 Nguyen Van Cu Str, Long Bien Dist, Hanoi, Vietnam
Email: daongochoa@fpt.vn or info@vietnamadventurestravel.com
Official Website: www.vietnamadventurestravel.com & www.vietnamandcambodiatours.com  
Tel: (+84.4) 872 7285 ; Fax: (+84.4) 872 7285
Direct tel: +84 (0) 953 428 818 (Mr. Ben - Managing Director)
Customer Service: +84 (0) 904 081 910

2. Confirmation:

Upon receipt of your request, VietnamAdventuresTravel.Com’s team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement. 

3. Voucher:

Vouchers will be issued to you after we receive your confirmation.

4. Warranty:

In some cases, to hold your reservation, hotels will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.

5. Deposit:

You will need to secure and guarantee all services booked as Vietnam Adventures Travel required deposit of some package trips:

+ A deposit of 250.00 US Dollars per person will be requested to guarantee some reservations (Please see in each package trip for more details). This deposit can be made by Bank Transfer to our company's account advised below. And the rest of the amount can be paid upon arrival in Hanoi or to Vietnam Adventures Travel offices in: Hanoi, Hue, Danang, Nha Trang, Ho Chi Minh City.

+ And Some Package Trips Vietnam Adventures Travel do not require deposit. Also full payment can be paid upon arrive to Vietnam to Vietnam Adventures Travel's representative offices in: Hanoi, Hue, Danang, Nha Trang or Ho Chi Minh City.

6. Payment:

 + Full payment can be made by Bank Transfer payable to our Bank Account, and all banking service charges will be borne (bear) by the payee.

Account name               : NGUYEN THU THUY (Vietnam Adventures Travel General Director)

Account address            : 70 Ham Tu Quan Street. Hoan Kiem District, Hanoi, Vietnam

Bank name                    : VietcomBank Hanoi (BANK FOR FOREIGN TRADE OF VIETNAM - HANOI BRANCH)

Bank address                : 198 Tran Quang Khai Street, Hanoi, Vietnam.

Account number            : 0011001740924 (in USD)

SWIFT code                  : B F T V V N V X 001

Bank website                : http://www.vietcombank.com.vn
 
+ You will receiving an email announcement for your payment deposit and Secure Confirmation Letter after Vietnam Adventures Travel acknowledge your payment deposit.

7. Cancellation:

In the event of cancellation, VietnamAdventuresTravel.Com will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.

8. Refunds:

Refunds, and their method will be effected as agreed between you and VietnamAdventuresTravel.Com for unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account.